We had a storm water broken pipe. He came quick to check the problem. Got the quote by email, described everything he would do, in terms I could understand. I liked I could accept the quote in the same e-mail because of the system he uses.They worked clean, replaced the broken pipe and a bit more at no extra cost for me, which it was great, since we spent already money on this repair before.He checked a temporary repair I had in my sump pump, because of my broken pipe. Explained what to do about it in words I could understand.Overall great experience. Definitely would recommend him and if needed, we'll use this company again.