The plumber arrived at 9 am which was prompt. He worked until 11 and then had to leave. I was a bit miffed by the fact that the next two plumbers didn't come back until 415.All the workers were friendly and put on booties so they didn't track snow into the house.The bill reflected the fact that I was only charged for two hours of work instead of three! I have had Buddys before and they are an excellent company. I highly recommend them.