I was having a plumbing issue with my toilet thinking it was going to be a drainage issue. I had contacted them through the BBB site via email late in the day and rec'd a call early the morning making an appointment for later in the day. Matt and Jarrod were awesome, very personable, knowledgeable and got the problem fixed within a half hour. Problem ended up being specific to toilet plumbing only. While Matt was doing the work, Jarrod provided kindly answered some other questions for me on plumbing which was so helpful. He even checked out my other pipes in the laundry room. I thought the cost was reasonable so I will definitely use Bubby's again.